The type of personal information we collect:

We currently collect and process the following information:

·      Personal identifiers, contacts and characteristics (for example, name and contact details)

·      Email addresses

·      Customer Financial Information when applicable

·      Website User Stats

How we get the personal information and why we have it:

Most of the personal information we process is provided to us directly by you for one of the following reasons:

·      To be able to provide a quick and reliable service

·      To be able to process your order as efficiently as possible

·      To be able to offer you personalised promotions and offers

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

 (a) Your consent.

 You are able to remove your consent at any time.

 You can do this by contacting Paul Joyce through the contact form.  

 (b) In some cases we may have a contractual obligation.

How we store your personal information:

Your information is securely stored on our server.

We keep contact details, such email addresses and telephone numbers for the duration of a contract.

We will then dispose your information by deleting it.

Your data protection rights

Under data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal information.
• Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate.
• You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
• You are not required to pay any charge for exercising your rights, however, if requests are deemed excessive, a cost may be incurred - this will be reviewed on a case by case basis. 
• If you make a request, we have one month to respond to you.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at email@qemc.co.uk

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk